Emergency server support

Server down? Call an engineer.

Linux or cPanel server not responding, compromised, overloaded or at risk of data loss? We diagnose the problem, work to restore service safely, and send you a written summary of what we found.

Call 918-872-0657Open an urgent ticket

Not a customer yet? That is fine. Call anyway.

Site down, urgentwww.your-company.com
Customer

Our main site is down and we are losing orders. Please help.

AOD engineer

On it. The disk filled up overnight from a runaway log and MariaDB stopped. Cleared space, restarted the database, and the site is back. Adding log rotation so this does not repeat.

ResolvedExample ticket
60+ yearscombined Linux experience on the team
15-minute responseHigh-severity tickets, per our SLA
US-basedEngineers, not a call center
5.0 on Google34 five-star reviews
Emergencies we handle

The bad days we have seen before.

Diagnosis first, then a fix that holds.

Down or unreachable

Servers that will not boot or answer, full disks, network or firewall changes that went sideways, failed upgrades.

Overloaded servers

Web servers stuck in restart loops, PHP-FPM pools eating all the memory, runaway queries and bot floods.

Database recovery

Crashed or corrupted MySQL and MariaDB databases, recovered and brought back into service as safely as possible.

Compromised servers

Malware and compromised sites contained and cleaned, then hardened so it does not happen again.

Mail problems

Stuck queues, blacklisting and deliverability failures, traced to the actual cause and fixed.

Disaster recovery

Restores from backup, rebuilds onto new hardware or cloud, and incident write-ups.

From our customers

When it mattered most.

Read all 34 reviews.

N A★★★★★

AOD has been a vital part of our business over the past 7+ years. I can't say enough good things about this company.Michael and team are knowledgeable, reliable, trustworthy and I would not use any other company to manage my server.I've had horrible experiences in the past with subpar technical service, people not showing up for appointments for maintenance, and other general unprofessionalism.AOD has been hands down a worry-free experience from start to finish. I can lean on them for advice, will support without second-guessing mission obtained from them. Whether it's setting up a new server or providing maintenance or repairing any technical issues caused by our team, they have always been available done the job professionally and charged a reasonable fee for their much needed services.This review is way overdue, but I hope it will help someone to make the decision to use AOD's services. As long as I am in business with servers online, I will use this company without hesitation and recommend wholeheartedly to anyone having the need for their services. Their service is as good as it gets and everything you could ask for!

Shawn S.★★★★★

Our company (ecommerce) has hosted with AOD for years and I have nothing but positive things to say about them. Their expertise, responsiveness and customer service is top notch! Mike and his team do an amazing job. There have been times that I've had issues at 3am, and AOD handles it lightning fast. We've worked with a number of other hosting companies, and no one comes close to what AOD offers!

Yvonne J.★★★★★

Every interaction that I've had with New Blog Hosting has been above and beyond! I was with BlueHost and SiteGround after that and neither one of them can come close to the prompt, professional, COMPETENT, service that I've received from New Blog Hosting every single time.I appreciate how promptly and thoroughly they handle my issues and questions. Most importantly they get things done the right way the first time, without having to be asked.They have taken all of the fear and headache I have away when it comes to managing the back end of my site. They give you so much more value for what they provide! And I love that they don't have a bait and switch with their pricing, it's exactly what they say it is! The don't lure you with a lowball price and jack the rates up high after your "contract" expires.I also love the stability and familiarity of seeing my support tickets being answered by the same team of people...that speaks to the culture of the company, they value their people or they wouldn't stay.And no, I'm not being paid to say any of this, just a VERY happy customer.

Questions

Frequently asked questions.

Something else on your mind? Ask us or call 918-872-0657.

My server is down right now. What do I do?

Call 918-872-0657 or open an urgent ticket at my.aod.net. Tell us the server, what changed and what you are seeing, and how we can get access. An engineer picks it up directly.

Do I need to be a customer already?

No. We take emergency work for servers that are not on a plan. After the fire is out, we can talk about keeping it from happening again.

What kinds of emergencies do you handle?

Servers that will not boot or respond, web servers in restart loops, overloaded PHP or database servers, crashed or corrupted MySQL and MariaDB databases, full disks, compromised sites and mail problems.

How is emergency work billed?

Emergency response is a custom engagement. We agree scope and cost with you before and during the work so there are no surprises.

Talk to an engineer about your servers.

Talk to an engineer: 918-872-0657 or support@aod.net.

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